The Casebook · Series
The Firm That Waits
A trustee firm that cannot describe its own process to a software vendor, hundreds of estates frozen until a court says otherwise, and two weeks of event storming folded into a single table.
The Casebook · The Firm That Waits
The Highlighter and the Death Notices
Three software procurements had died at the same question: what is your process? A sixty-one person trustee firm could not answer it, and the answer turned out to be sitting in a stack of newspapers.
Read articleThe Casebook · The Firm That Waits
One Table, One Row Per Card
A fortnight of storming left Moreton with four metres of wall and a month before someone wanted the room back. Folded into one table, it kept. It also put a number on how much the firm did not know about itself, and answering those questions turned up families waiting on work nobody owned.
Read article